Women's Aid Federation of England (Women's Aid)

Project Title:Pan-London Domestic and Sexual Violence Helplines and Data Collection Project
Total London Councils Grant:£1,259,688
Funding period:01 April 2017 to 31 March 2021
Priority:Tackling Sexual and Domestic Violence
Service area:2.3 Helpline, access to refuge provision/ support and advice, data gathering on refuge provision and supporting regional coordination of refuge provision.


This project will work to ensure that people affected by all forms of domestic and sexual violence receive the non-judgmental, confidential support that they need, and access to emergency refuge provision when they need it, and to assist commissioners and strategic stakeholders to effectively coordinate refuge provision based on robust data:

- Expert Pan-London telephone, email and online support to victims of domestic and/or sexual violence and those supporting them;

- Comprehensive data on London services facilitating immediate refuge referrals;

- Collection, analysis and dissemination of data on the nature and usage of refuge and other provision and needs in London.

The project will assist London boroughs directly through a dedicated refuge referral mechanism, plus informative data for improving services and better understanding needs, including provision of a 'heat map'.

UK Refuges On Line (UKROL) is an integral part of this project, and the project will work with London Councils,

MOPAC and borough stakeholders to ensure the maximum benefit is achieved from the range of data collected through the improved data analysis tools and resources that the project will implement going forward.

The project will be committed to impactful liaison with London boroughs and promoting its services to all those who might benefit

Referral route

Nicki Norman, Director of Services

Email: n.norman@womensaid.org.uk or call 0117 983 7135

Women’s Aid


Referral routes:

The Freephone 24 Hour National Domestic Violence Helpline: 0808 2000 247



Rape and Sexual Abuse Support Centre Helpline: 0808 802 9999

Women and Girls Network Dedicated Sexual Violence Helpline: 0808 801 0770

Respect Men’s Advice Line: 0808 801 0327

Borough benefits


  • Women's Aid Federation of England (Women's Aid)
  • Refuge
  • Women and Girls Network (WGN)
  • Rape and Sexual Abuse Support Centre (RASASC)
  • Respect